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BACK ORDERSIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
TAXPlease note the following changes to VAT as a result of Britain's exit from the EU on 31st December 2020:
Consumer - VAT will no longer be charged on consumer purchases however your local courier will ask for the local VAT amount on delivery of the goods.
Commercial - Commercial purchases made from within the EU now require a VAT number, please send this through with your order.
GUARANTEEWe guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
REACHING USIf you need to reach us, please email us at firstname.lastname@example.org, alternatively, you can call on +44 (0) 1285 641664 or write to us at No 1 Park Farm, The Green, Oaksey, Wilts, SN16 9SD. UK.
RETURNS POLICYYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We aim to deliver your order right away. We will normally send your order to you within 7 business days. International orders are generally received in under 9 days. However, please allow up to 24 days for delivery as our products are hand made to order for you. Sometimes we may be able to despatch items within 24 hrs of receipt of order if items are in stock but this is not always possible. If your order is urgent – for a birthday or specific date, please email email@example.com or call +44 (0) 1285 641 664 and we will let you know if we are able to meet your requirements.